A business-class VoIP service

As an equipment solution provider, we have a variety of voip hardware that will allow your phone lines to work with any telephony networks.

Small businesses that outsource their phone systems – so that the installation, maintenance, upgrades, and support are supplied by COMS – enable valuable internal resources to concentrate on more important business matters – including conducting and generating business.

Our Business VoiP technology can take your business to new heights. We Offer a Clear Path to Business VoiP Service, PBX & the world of IP telephony.

COMS Integration has recognized the importance of being able to provide a complete end-to-end VoIP network solution. As a result, it has now evolved its core competency of installing and maintaining IP-based telephone systems, to providing a total enterprise-wide VoIP solution. We provide design, specification, implementation, and ROI models for corporate VOIP deployments.
System integration is almost immediate! If we have the IP phone that you want in stock, your whole VoIP solution can be implemented two days after your registration!
COMS has competitive services and prices compared to the UK telephony market. Thanks to our cost-efficient solution, your company can start saving up to 50% on its telephone bill.

VoIP can allow you to make calls directly from a computer, a special VoIP phone, or a traditional phone connected to a special adapter. In addition, wireless "hot spots" in locations such as airports, parks, and cafes allow you to connect to the Internet and may enable you to use VoIP service wirelessly.

Free Internet Phone Calls

With our VoIP service internet calls (VoIP user to VoIP user) are free. Our reliable ip pbx gateway enables your co-workers so that you can talk to them without charge, whether they are in the next room, building, city or on the other side of the world - they are just one extension away!

Incoming Numbers (DIDs)

Each account is issued with an 0845 Direct Inward Dial (DID) number that can handle over 200 simultaneous calls. Typically the 0845 number is directed to your Virtual Switchboard (Auto Attendant), which manages the call and transfers the caller to their chosen department or extension number.  Our ip pbx gateway can also issue UK Geographic numbers as well as international DID numbers.

Discounted Phone Calls

Calls from COMS IP telephony provider, can be made to normal PSTN (Public Switched Telephone Network) phones and mobile phones through our VoIP service wherever they are at highly discounted rates.

CLI Mapping for outgoing calls

The CLI, or number that is presented to "called" parties, can be set as an account default or varied on an extension by extension basis.

Virtual Switchboard

The Virtual Switchboard (or Auto Attendant)  typically answers incoming calls to your main 0845 number and then routes them according to your requirements. The service can be time and date dependent such that out-of-hours callers will hear a different message to callers who are calling during working hours. The Virtual Switchboard through our ip pbx gateway is configured via a web interface, enabling changes to be made to the system at any time and from any internet connection.
Call 0845 229 7000 to hear it now!

Voicemail and Voicemail-to-Email

Each and every extension of COMS IP telephony provider, has its own configurable and customisable voice mail service. Voice messages can be accessed online, replayed over the phone, or forwarded to your email inbox.

Fax-to-Email Number

The Virtual Switchboard will answer fax calls and will automatically send an Acrobat .pdf file of the fax from the ip pbx gateway straight to your email inbox (to a defined email address).

Direct Extension Dialling

COMS IP telephony provider lets you dial any extension directly from the Virtual Switchboard.

Call Forwarding

With our VoIP service, each and every extension can be set to forward calls if that extension is busy or unanswered. A list of multiple forwards can be specified (up to five) which will be tried in turn (or selected at random). If all available forwards are also busy or unanswered the extension can then route the call to voicemail (see above). These forward settings can vary from extension to extension, and are fully configurable online.  

Call Hold

You can place a call on hold by tapping the receiver hook button, or by pressing the "hold" button, depending on what IP telephone (hardware of software) you are using.

Group Ringing

The system can be set so that a defined phone, or IP telephone, will ring on incoming or forwarded calls, with the call connecting to the extension that answers first.

Call Transfer

You can transfer a call to a user within the company on another VoIP extension, or to an external user on a normal telephone number. Most ip telephones can transfer in both a "blind" or an "attended" fashion (where you talk to the receiving party before transferring the call).

3-Way Calling

You can begin a three-way call with participants that are either using VoIP extensions and/or external, normal telephone numbers.

End User Control Panel

Users of each and every VoIP extension can have total control of their own call forwarding and voice mail settings through a personal web-based control panel.

Click here to download the End User Guide

Administrator Control Panel

Administrators have a "super user" level of access which, in addition to providing access to your Virtual Switchboard, allows them to have an overview of all users and the settings of each and every extension.

Music / Message on Hold

Music or Messages on hold can be uploaded for different extensions.